Refund policy

OralReady · Houssem Ben Salem

Effective November 8, 2026

1. Voluntary refund

Voluntary refund: if you ask within 7 days of your purchase and you have used no more than 1 paid mock, we refund you in full.

• A paid mock is a mock counted against your pass. The free mock doesn't count.
• To ask, write to [email protected] with your access code or the email address used for the purchase.
• We pay the refund to the card you used, within 15 days of your request.
• After the refund, your pass stops working.
• This policy adds to your rights under the law; it doesn't replace them.

2. Your cancellation rights under the law

Québec's Consumer Protection Act lets you cancel your purchase in these cases:

1. Within 7 days of receiving your copy of the contract, if, before the purchase, we didn't give you all the required information, didn't let you accept, refuse or correct your order, or if the contract copy doesn't comply (content missing, or a format you can't easily keep or print).
2. Within 30 days of the purchase, if we didn't send you a copy of the contract within 15 days of the purchase.
3. At any time before activation, if we haven't activated your pass within 30 days of the agreed date. Activation is normally immediate.

How to cancel: send us a written notice (an email is enough) at [email protected], or by mail to 2000, rue Saint-Marc, app. 905, Montréal (Québec) H3H 2N9. Say that you are cancelling and why.

Refund: we refund everything you paid within 15 days of your notice.

If we don't refund you (chargeback): if you paid by credit card, you can ask your card issuer to cancel the charge. Do it in writing within 60 days after our 15-day period ends. The issuer must acknowledge your request within 30 days. It must then credit your account within 90 days of receiving your request or within two statement periods, whichever is shorter.

This summary doesn't replace the law. If the law gives you more rights, those rights apply. If you live elsewhere in Canada, your province's law may also protect you.

3. How to ask for a refund

1. Write to [email protected], or by mail to 2000, rue Saint-Marc, app. 905, Montréal (Québec) H3H 2N9.
2. Give your access code or the email address used for the purchase, and the date of purchase.
3. Say whether you are asking for the voluntary refund or cancelling under the law. If you are cancelling, say why.
4. Never send us your card number: we don't need it.
5. We confirm that we received your request. We pay the refund to the card you used, within 15 days. When it shows on your statement depends on your financial institution.
6. After the refund, your pass stops working.

Your situation doesn't match these conditions? Write to us anyway. We will look at your request.

4. Learn more about your rights

Office de la protection du consommateur (Québec's consumer protection office): www.opc.gouv.qc.ca

5. Contact us

[email protected] · 263 688-4258 · 2000, rue Saint-Marc, app. 905, Montréal (Québec) H3H 2N9